Autonomous, mobile kiosks will move themselves to where they are needed in the airport

SITA Lab, which explores the future of technology in air travel, has unveiledKATE, an intelligent check-in kiosk that will autonomously move to busy or congested areas in the airport as needed, promising to relegate check-in queues to the past.

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Using various data sources – including flight and passenger flow information –KATEcan identify where additional check-in kiosks are required to reduce passenger queue times at check-in.KATEuses existing SITA data systems such asDay of Operations Business IntelligenceandFlightInfo API.

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Multiple robotic kiosks can be automatically or manually deployed simultaneously and in formation to assist passengers, providing airports and airlines greater flexibility in managing peaks in passenger flow. The kiosks can also communicate through a Cloud service to ensure that the right number of kiosks are at the right position when needed, making them highly responsive to changes in the airport. A design patent application for the kiosks is currently underway.

Renaud Irminger, Director of SITA Lab, said: “The peak and troughs in the flow of passengers presents a challenge to many airlines and airports and we have been approached by many customers requesting a solution. They want kiosks which can be easily deployed when and where they are needed. Building on SITA’s successfulAirportConnect®Openplatform, and our previous work with robotics,KATEleverages new technologies to provide operators much more flexibility and efficiency in the way they will use their kiosks in future.”

SITA’s cutting-edge robotic kiosk makes use of geo-location technology to find its way through the airport.KATEwill use Wi-Fi to connect to vital airline and airport systems, dispensing with the need for cabling or other fixed attachments. This allows the kiosk to move around freely across the airport terminal, using obstacle avoidance technology to avoid bumping into people or things.

KATEand her fellow robotic kiosks will automatically return to their docking stations when they are low on power or need to be resupplied with boarding passes or bag tags.

One of the key benefits of SITA’s autonomous kiosk is that it can be deployed anywhere inside the airport as well as other offsite locations such as train stations. This is particularly relevant during periods of disruption – such as weather delays or flight cancellations – where additional kiosks can be moved from landside to airside to check-in large numbers of rebooked passengers.KATEprovides passengers access to her easy-to-use interface to check-in and print bag tags.

KATEfollows in the footsteps ofLEO,SITA’s fully autonomous, self-propelling baggage robot launched at the 2016 Air Transport IT Summit in Barcelona, Spain last year.

Press release SITA